We want you to be happy with your Heron socks. If you need to return an item, contact us with your order number and reason for return.

For approved change-of-mind returns, we offer:

• Store credit for the product’s purchase price; or
• A replacement product, subject to availability.

For hygiene reasons, socks must be unworn, unwashed and returned in their original packaging. Customers are responsible for change-of-mind return postage.

If your product is faulty, damaged or incorrect, contact us with photographs of the issue. Your rights under the Australian Consumer Law still apply, including the right to a refund or replacement for a major failure